Transforming Pub Operations with Modern EPOS Technology

The Challenge

A well-established local pub sought a reliable EPoS system with dedicated local support to ensure smooth day-to-day operations. Their older setup was becoming outdated, limiting flexibility in taking orders, managing payment workflows and retrieving performance data. They needed a modern, robust solution that would:

• Improve transaction speed and accuracy behind the bar and service counters

• Offer intuitive operation for staff, with minimal disruption or extensive training

• Ensure strong local technical support and service from a trusted supplier

• Provide a system aligned with the pub’s rapid service environment

The Solution

CRS epos supplied and installed two modern EPOS terminals running ICRTouch software. These were configured and linked back to the client’s back-office system - TouchOffice Web to provide real-time data, efficient management and reporting across the venue. The local support criteria was met by CRS's proximity and dedicated service offering, ensuring the pub has prompt assistance and ongoing system tuning.

The Results

• Two high-performance ICRTouch terminals are now fully installed and operational, supporting front-of-house operations seamlessly.

• Staff are able to process orders and payments more quickly and accurately thanks to modern hardware and streamlined software.

• Integration with TouchOffice Web means management can now access live sales, staff performance and product movement data remotely and dynamically.

• Confidence in system reliability and local support has increased, reducing downtime risk and freeing staff to focus on guest service rather than till issues.

  
  

Client Impact

Having deployed the upgraded system, the pub now enjoys a more efficient service environment where the EPOS infrastructure keeps pace with guest demand. For management, the improved data visibility supports better decision-making, and the assurance of local service means technical issues are quickly resolved. For staff, the intuitive interface and dependable system reduce frustration and training time. Ultimately, the venue is now equipped with a modern EPOS solution that underpins high standards of service and supports future growth.

Let CRS provide the tools, support, and technology to help you succeed - 01473 723515