Local Pub Upgrade in Ipswich

The Challenge

A busy local pub in Ipswich was struggling with an unreliable, outdated till system that was frequently crashing during service. This was causing delays at the bar, frustration for staff, and a poor experience for customers, especially during peak trading times. The venue needed a modern, dependable solution that could handle fast-paced hospitality service without disruption.

The Solution

The pub partnered with CRS epos to upgrade to the latest ICRTouch touchscreen EPoS system.

The new setup delivered:

• Fast, responsive touchscreen tills

• Reliable software built for busy bar environments

• Streamlined order processing

• A system designed for long-term stability and ease of use

Our team managed the installation, configuration, and setup to ensure a smooth transition with minimal downtime.

The Results

Since the upgrade, the pub has experienced:

• Significantly improved system reliability

• Faster service at the bar

• Reduced disruption during busy periods

• Greater confidence for staff using the system

Service now runs more smoothly, even during peak trading hours.

Client Impact

By replacing their failing system with a modern ICRTouch solution, the pub has transformed its day-to-day operations. Staff can focus on serving customers instead of dealing with technical issues, while management benefits from a stable, professional EPoS system that supports business growth.

The upgrade has not only improved efficiency behind the bar but also enhanced the overall customer experience, ensuring guests are served quickly and keep coming back.

Let CRS provide the tools, support, and technology to help you succeed - 01473 723515