Local Country Pub – Upgrading to a Smarter, More Connected EPOS Solution

The Challenge

As an existing CRS epos customer, this busy country pub wanted to upgrade its EPOS technology to create a more efficient and flexible system. The team needed a solution that could improve day-to-day service while providing better access to business information and more convenient ordering options for customers.

The Solution

CRS epos upgraded the pub to an ICRTouch EPOS solution, supported by TouchOffice Web for cloud-based reporting and management.

PocketTouch was introduced to give staff the flexibility to take orders directly from customers around the venue, while ByTable provides customers with the option to browse, order and pay from their own mobile devices.

Together, the solutions create a connected EPOS setup designed around the needs of a modern country pub.

The Results

The upgraded system has helped create a faster and more flexible ordering experience. Staff can spend more time serving customers rather than repeatedly returning to the till, while ByTable provides an additional ordering option during busy trading periods.

TouchOffice Web also gives the business greater visibility of its EPOS operation and sales information from one central platform.

Client Impact

With ICRTouch, TouchOffice Web, PocketTouch and ByTable working together, the pub now has a modern EPOS solution that can support both its team and customers.

The upgrade provides greater flexibility, improved access to business information and a smoother customer journey – giving this established country pub a reliable platform for future growth.

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