Café Improves Reliability and Service with ICRTouch Software

The Challenge

Our customer was looking to replace their existing cloud-based EPOS system, which no longer provided the reliability and performance they needed for their busy café. They wanted a dependable solution that would speed up service, simplify day-to-day management and give staff the flexibility to take orders away from the counter.

The Solution

CRS epos supplied and installed a complete ICRTouch solution, fully configured and tested in our showroom before installation to ensure a smooth transition.

The new system included:

• ICRTouch TouchPoint EPOS software

• One touchscreen terminal

• PocketTouch tablet for handheld ordering

• TouchOffice Web cloud back-office software

With PocketTouch connected directly to TouchOffice Web, staff can take orders quickly at customers' tables, while managers have instant access to sales reports and business information from anywhere.

The Results

The café now benefits from a fast, reliable EPOS system that keeps service running smoothly throughout the day. Handheld ordering has reduced unnecessary trips between tables and the till, helping staff serve customers more efficiently during busy periods.

With TouchOffice Web providing real-time reporting and business insights, the owners have greater visibility over sales and can make informed decisions wherever they are.

Client Impact

By replacing an unreliable cloud-based EPOS system with the proven reliability of ICRTouch, the café has gained a solution built to support both current operations and future growth.

The combination of fast touchscreen ordering, mobile service with PocketTouch and powerful back-office reporting gives the business everything it needs to deliver a better customer experience while making daily operations simpler and more efficient.

Let CRS provide the tools, support, and technology to help you succeed - 01473 723515