Modernising Membership Service: British Sugar Sports & Social Club Upgrades to Uniwell HX7500 EPOS

The Challenge

British Sugar Sports & Social Club had been operating two legacy Uniwell UX-7000 EPOS terminals for their members’ bar and social facilities. As the membership base grew and usage increased, the existing system began to show signs of strain: slower transaction processing, limited facility for preferential pricing for members, and reduced flexibility to respond to evolving member expectations. The club needed a modern, streamlined EPOS solution that could support member-card based pricing, faster throughput, and deliver a more professional service experience.

The Solution

CRS installed two new Uniwell HX7500 touchscreen terminals at the club, replacing the legacy UX-7000 models. Alongside the hardware upgrade, the system was configured to support dedicated member cards enabling preferential pricing for club members - ensuring those eligible received the correct pricing automatically at the till. The touchscreen format provides an intuitive user interface, accelerating transaction times, and reducing training time for staff. The entire setup ensures the club is well-equipped to offer a slick, modern service to its members.

The Results

• A marked improvement in transaction speed: the HX7500 touchscreens allow quicker, smoother order entry and processing which is particularly beneficial during peak social club periods.

• Preferential pricing fully automated via member cards: members now automatically receive the correct pricing, reducing manual effort and errors.

• Reduced staff training and operational complexity thanks to the intuitive touchscreen interface and unified member-card pricing setup.

• Enhanced member experience: faster check-out, reliable pricing, and a service environment aligned with modern expectations.

  
  

Client Impact

Since implementing the upgrade, British Sugar Sports & Social Club staff report greater confidence in managing busy bar and social club periods. Members can enjoy a seamless, professional service that reflects the club’s standards. Management can focus more on member engagement and club activities rather than EPOS system constraints or pricing issues. In short: the club now has an EPOS solution that matches the membership’s expectations, is easy to use, and delivers efficiency and reliability.

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