Modernising EPOS at a Local Italian Restaurant

Overview

A busy local Italian restaurant, known for its authentic cuisine and welcoming service, recently upgraded its Point of Sale system to improve efficiency, accuracy, and the overall dining experience.

The Challenge

Before the upgrade, the restaurant relied on a very basic EPOS setup with no back office support. This created several challenges:

• Limited ability to review or analyse sales performance.

• Menu changes, specials, and pricing updates had to be made manually on the tills.

• Reporting such as daily takings or item popularity was time-consuming and prone to error.

• Staff had minimal support for troubleshooting or adjusting settings.

The Solution

To resolve these issues, the following solution was installed and configured:

• 1 ICRTouch touchscreen terminal paired with 1 receipt printer to manage orders and transactions.

• Full programming and setup carried out by the installation team, tailoring the system to the restaurant’s menu and workflow.

• Optimised configuration to provide as much reporting as possible directly from the terminal, even without a back office.

• Staff training delivered to ensure confidence in using the system, from processing orders to making simple updates.

The Results & Impact

• Since installation, the restaurant has seen significant improvements:

  • Faster service – quicker transaction times at the terminal reduce waiting for guests.

  • Greater accuracy – printed orders minimise mistakes and improve communication.

  • Better insights – managers now access daily sales summaries and item breakdowns directly from the terminal.

  • Staff confidence – employees are better equipped to manage menus and resolve small issues independently.

  • Room to grow – the system provides a scalable foundation for future upgrades such as a back office or online ordering integrations.

    
    

Key Takeaway

For smaller venues, even a single touchscreen terminal with a printer can transform operations. With professional setup and training, restaurants can achieve faster service, more accurate orders, and improved insights, while laying the groundwork for future growth.

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