Hillcrest Nurseries – A Seamless Transition to Smarter EPoS

Client: Hillcrest Nurseries Ltd

Industry: Plant Nursery, Farm Shop, Coffee Shop, Deli & Butchers

Location: Suffolk

The Challenge

Hillcrest Nurseries, a well-established family-run business offering a diverse range of services from plant sales to a farm shop, café, deli and butchers, was operating on an outdated till system. As the business grew and evolved, it became clear that their existing EPoS solution was no longer fit for purpose. They needed something simple, modern, and reliable, with strong support behind it.

The Solution

Already familiar with CRS epos products, the Hillcrest team turned to us once again to help upgrade their systems. What they were looking for was a straightforward, easy-to-use solution backed by dependable customer service. CRS epos stood out for its reputation as a trusted family-run business, offering simple yet powerful systems with exceptional support at every stage.

Implementation & Support

CRS provided full support during the transition, including:

• Transferring existing product data

• Comprehensive back office support and training

• A demo till for staff to practice on before going live

• Flexible customisation of product displays and functionality

"No problem was too big or small," said the Hillcrest team. "CRS supported us throughout the entire process, making the transition smooth and stress-free."

Staff & Customer Response

The response to the new system was overwhelmingly positive. Staff found the tills intuitive and easy to use, and customers appreciated the modern design and clear front screens showing product pricing. Any questions were answered promptly with simple, effective solutions from the CRS support team.

The Results

Since the installation, Hillcrest has seen significant improvements in operational efficiency:

• Instant visibility of sales data and gross profit margins

• Easy tracking of staff activity and till usage

• Mix and match promotions are now automated

• Integration with QuickBooks for accurate, streamlined accounting

• Time-saving access to purchase history and reporting tools

The Hillcrest team reported that the system has saved them both time and money, allowing staff to focus more on customers and less on admin.

Looking Ahead

Following the successful implementation, Hillcrest Nurseries plans to explore additional CRS solutions, including:

• Gift card systems

• Stock taking tools

• Waste management modules

“Thank you for all your support. Everyone within the company agrees that choosing CRS has been the best decision we’ve made, not just for our tills, but for the business as a whole.” Sarah - Hillcrest Nurseries

Thinking of upgrading your EPoS system? Let’s talk - 01473 723515