Hedingham Castle – Modernising EPoS for Exceptional Events

The Challenge

Hedingham Castle, a unique events venue famed for weddings, corporate functions and special celebrations, needed to upgrade their EPoS system. Their existing setup was limiting: staff required faster, more reliable terminals; management needed better control over transactions, stock and reporting; and the whims of event-day demand called for a system that could perform under pressure without downtime or complexity.

The Solution

CRS installed 2 x HX4500 touchscreen terminals at Hedingham Castle, fully integrated with our Lynx back-office software. The hardware was selected for its durability and speed, while Lynx provides comprehensive control over sales, stock, event reporting and staff workflows, all customised for the castle's varied event schedules.

The Results

• Improved speed and reliability – the HX4500 touchscreens allow faster order entry and processing, especially vital during high-volume event periods.

• Streamlined operations – Lynx back-office gives visibility over inventory, sales data and event-by-event performance, helping keep things organised and responsive.

• Reduced complexity – intuitive interface and tailored configuration mean staff training is quicker, and there’s less risk of error even under pressure.

  
  

Client Impact

Since the installation, Hedingham Castle staff report greater confidence in their ability to manage busy event days. The venue now has a system that matches the scale and prestige of its operations, efficient, dependable and easy to run, ensuring guests get the seamless service they expect. Management can focus more on delivering memorable experiences rather than firefighting EPoS issues.

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