Local Pub Gains Operational Insights with CRS epos Upgrade

Client: Local Pub

Industry: Hospitality / Pub & Bar

Solution: Uniwell HX6500 & HX3500 Touchscreen Terminals with Remote Reporting

Objective: Upgrade existing EPOS system to improve performance, access real-time insights, and streamline operations

Overview

As part of an ongoing partnership, CRS epos supported the upgrade of a valued long-term customer, a popular local pub, to the latest Uniwell touchscreen technology. With a focus on both front-of-house efficiency and back-office insight, the upgrade ensured the pub could operate more effectively and make data-driven decisions.

The Challenge

While the pub had previously used EPOS systems supplied by CRS, they required a more modern and connected solution to keep up with business demands. The management team wanted greater visibility into sales performance and staff activity, ideally with automatic reporting to reduce manual admin.

The Solution

CRS epos provided:

1 x Uniwell HX6500 touchscreen for the main bar

1 x Uniwell HX3500 touchscreen for a secondary station

Remote reporting functionality, including automated daily email reports

The system was also set up to track:

- Time and attendance

- Group and departmental sales

- Weekly and monthly performance figures

The Result

The upgrade has delivered significant benefits, including:

- Faster and more reliable transactions at both terminals

- Clear, structured reports delivered straight to management's inbox

- Accurate staff attendance tracking

- Better visibility of top-selling items and sales trends

These insights have allowed the pub to make smarter operational decisions, streamline staffing, and improve profitability.

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