Touchscreen EPoS Upgrade Brings Modern Efficiency to the Sorrel Horse Inn

A Smart Step Forward for a Traditional Suffolk Pub

The Sorrel Horse Inn in Barham, Suffolk, recently upgraded from legacy cash registers to a modern touchscreen EPoS solution from CRS, transforming day-to-day service, improving accuracy, and streamlining operations across the venue.

The Challenge

Before the upgrade, the team relied on traditional cash registers using product codes to process every order. This manual system was not only time-consuming but also left room for error, especially during busy service periods. With no direct link to the kitchen and limited visibility into sales data, the setup was becoming a bottleneck in both speed and service quality.

The Solution

To bring the Sorrel Horse into the modern age of hospitality tech, CRS installed:

• 1 x Uniwell HX-7500 touchscreen terminal – positioned for bar and main service use

• 1 x Uniwell HX-3500 touchscreen terminal – ideal for compact spaces and smaller service areas

• A kitchen printer – for instantly relaying orders to the kitchen, improving accuracy and turnaround time

This fully integrated setup allows staff to input orders quickly and intuitively, replacing numeric codes with user-friendly touch menus and improving communication with the kitchen through automated print-outs.

The Sorrel Horse Install

The Results

Since the install, the Sorrel Horse Inn has seen noticeable improvements in both efficiency and customer service:

Faster order input – no more memorising product codes

Improved order accuracy – kitchen printers reduce verbal miscommunication

Reduced service times – streamlined order flow from bar to kitchen

Easier staff training – intuitive interface speeds up onboarding for new team members

The venue can now serve customers more efficiently while maintaining the welcoming, traditional pub atmosphere locals love.

Trusted Technology, Local Support

CRS epos continues to support independent pubs across Suffolk and beyond with tailored technology solutions backed by responsive, local service. Whether you're upgrading from older systems or planning a full refurbishment, we’re here to help make your transition smooth and successful.

Let CRS epos provide the tools, support, and technology to help you succeed - 01473 723515