Tearoom Transforms Service with EPOS Upgrade

The Challenge

The tearoom required an upgrade to its existing system to improve reliability, speed of service, and overall efficiency. With increasing customer demand, particularly during busy periods, the existing setup was no longer delivering the performance needed to support smooth day-to-day operations.

In addition, the business was looking to modernise its payment process by introducing integrated card payments to streamline transactions and reduce manual input.

The Solution

CRS epos provided a rental upgrade to the latest Uniwell HX3500 touchscreen EPOS system, delivering a faster, more intuitive platform for staff to use.

The new system offers improved performance, a user-friendly interface, and greater flexibility to support the tearoom’s workflow.

To further enhance the setup, a Dojo payment solution is being installed, enabling fully integrated PDQ payments directly through the EPOS system.

The Results

The upgraded system has immediately improved day-to-day operations, providing:

• Faster transaction speeds at the till

• Improved ease of use for staff

• Greater system reliability during busy periods

• A more professional and modern setup

Once the Dojo integration is complete, the business will benefit from seamless payment processing and reduced manual handling.

Client Impact

With the new EPOS system in place, the tearoom is now better equipped to handle busy service periods efficiently while delivering a smoother customer experience.

The upcoming integrated payment solution will further streamline operations, helping to reduce queues, minimise errors, and improve overall service speed.

By upgrading to a modern, supported system, the business now has a reliable foundation in place to support future growth.

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