Streamlining Service at Hook of Clacton with a Reconditioned Uniwell Touchscreen EPOS

The Challenge

Hook of Clacton, a busy local fish and chip shop serving walk-in customers and take-aways, identified a need to improve its order-taking and kitchen workflow. The existing EPOS setup was limiting in terms of throughput during peak times and lacked a dedicated kitchen ticketing system. As demand grew, the shop needed a cost-effective upgrade that allowed faster transaction entry, clearer communication with kitchen staff, and minimal disruption to service.

The Solution

CRS supplied and installed a reconditioned Uniwell touchscreen terminal, tailored for the shop’s footprint and budget. To complement this, a kitchen printer was added, enabling order tickets to be sent directly from the till to the kitchen area - reducing reliance on manual hand-off or verbal instructions. The touchscreen interface offers intuitive operation, helping staff enter orders quickly, and the printer ensures the kitchen receives accurate and timely order information.

The Results

• Order entry became faster and more streamlined, thanks to the touchscreen terminal.

• Kitchen communication improved significantly - tickets now print automatically, reducing errors and improving service speed.

• Staff training time was minimal owing to the intuitive touchscreen setup, and the reconditioned hardware kept costs down.

• The shop reported smoother service during peak periods, with less bottleneck at the till and fewer order mishaps in the kitchen.

  
  

Client Impact

With the upgrade in place, Hook of Clacton is better equipped to handle busy trading windows, serve customers more efficiently, and maintain high service standards without a major capital outlay. For management, the improved workflow means fewer distractions from system issues; for staff, it means easier operation and more confidence during rushes. Ultimately, the business is now positioned with an EPOS setup that matches its pace and ambitions.

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