Reducing Administration, Improving Member Experience

The Challenge

A busy social club was looking to modernise its existing EPOS setup while keeping costs manageable through a rental solution. The club committee wanted a more efficient way to manage member renewals, member pricing and day-to-day administration, reducing the time spent on manual processes.

They also wanted to improve the experience for members by introducing a quicker and more convenient way to identify members at the point of sale.

The Solution

CRS epos supplied and installed a rental solution consisting of two ICRTouch touchscreen 

EPOS systems linked directly to TouchOffice Web.

The new system was configured to support:

• Contactless membership cards for quick member identification

• Automatic member pricing at the till

• Simplified membership renewal management

• Centralised reporting and administration through TouchOffice Web

• Real-time sales and member transaction reporting

• Easy-to-use touchscreen operation for staff and volunteers

The system was fully programmed and configured by CRS epos prior to installation, ensuring a smooth transition with minimal disruption to the club's operations.

The Results

The upgraded solution streamlined membership administration and reduced the workload on the club committee.

Benefits included:

• Faster member transactions at the bar

• Seamless membership renewals

• Improved accuracy of member pricing

• Better visibility of sales and membership activity

• Reduced administration time

• Easier reporting and record keeping

Client Impact

By upgrading to ICRTouch and TouchOffice Web, the club now benefits from a modern, integrated solution that supports both its members and committee.

The contactless membership card system has improved the member experience while reducing manual administration, and the rental option provided an affordable route to upgrading without significant upfront investment.

With real-time reporting, simplified renewals and automated member pricing, the club is now better equipped to manage its operations efficiently and continue delivering excellent service to its members.

Let CRS provide the tools, support, and technology to help you succeed - 01473 723515