Local Restaurant Pub – System Upgrade

The Challenge

Restaurant Pub, an existing CRS epos customer, was looking to modernise their setup to improve speed of service and enhance the overall customer experience.

Their current system was reliable but lacked the flexibility and efficiency needed for busy service periods, particularly when it came to taking orders and processing payments quickly at the table.

The Solution

CRS epos upgraded RestaurantPub to the latest Uniwell HX7500 terminals alongside the HXTablet, providing a faster, more intuitive EPOS experience.

To further streamline operations, Phoenix handheld ordering was introduced, allowing staff to take orders directly at the table and send them instantly to the system.

This was combined with integrated PDQ devices, enabling seamless pay-at-table functionality, reducing the need for staff to return to the till and speeding up the entire service process.

The Results

The upgraded system has immediately improved day-to-day operations, providing:

• Faster order taking with handheld devices

• Reduced queues and improved table turnaround times

• Smoother, more efficient payment process

• Improved accuracy with orders sent directly to the system

• Enhanced customer experience with quicker, more convenient service

  
  

Client Impact

Restaurant Pub now benefits from a modern, fully integrated EPOS solution that supports their day-to-day operations and busy service periods.

Staff can spend more time with customers rather than at the till, while guests enjoy faster service and the convenience of paying at the table.

The upgrade has not only improved operational efficiency but also positioned the business for future growth with a scalable, flexible system in place

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