Garden Centre EPOS Upgrade with ICRTouch TouchPoint

The Challenge

A busy garden centre was looking to modernise its point of sale by replacing five ageing cash registers with a more powerful EPOS solution. The existing setup offered limited visibility of sales and reporting, making it difficult to monitor business performance and access the information needed to make informed decisions.

The customer wanted a reliable, easy-to-use system that would provide greater control, improve reporting and support the continued growth of the business.

The Solution

CRS epos supplied and installed five ICRTouch TouchPoint EPOS terminals, fully integrated with TouchOffice Web for real-time reporting and back-office management.

To ensure a smooth transition, every system was fully programmed, configured and tested in the CRS epos workshop before installation. Once on site, the team completed the installation and provided comprehensive staff training, ensuring the new system was ready to trade from day one.

The Results

The new ICRTouch solution has transformed the way the garden centre manages its daily operations.

Key benefits include:

• Five modern touchscreen EPOS terminals replacing outdated cash registers

• Real-time sales reporting across the business

• Improved visibility of trading performance

• Centralised back-office management with TouchOffice Web

• Faster, more intuitive operation for staff

• Minimal disruption during the changeover thanks to pre-installation programming and testing

Client Impact

By upgrading to ICRTouch TouchPoint and TouchOffice Web, the garden centre now has a modern EPOS solution that provides complete visibility of sales and business performance.

With detailed reporting, easier management and a system designed for future growth, the team can spend less time on administration and more time delivering excellent customer service. Thanks to CRS epos' thorough preparation, professional installation and on-site training, the transition from cash registers to a fully integrated EPOS system was seamless.

Let CRS provide the tools, support, and technology to help you succeed - 01473 723515